FAQs

1. How can I contact you?

You can reach us via email at Contact.lauracosmetics@gmail.com for any inquiries or assistance regarding our products and services.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We ensure that all items are dispatched promptly to meet your delivery expectations.

3. What is your refund policy?

We have a 14-day return policy, which allows you to request a return within 14 days of receiving your item.

4. Can I get a refund on my product?

If your return is approved, you will be refunded to your original payment method within 10 business days. Please ensure the item is in its original condition for eligibility.

5. How do I initiate a return?

To start a return, please contact us at Contact.lauracosmetics@gmail.com with your order details, and we will guide you through the process.

6. Are there any items that cannot be returned?

Yes, certain items such as personal care goods and sale items are non-returnable. Please refer to our return policy for more details.

7. How long does shipping take?

Shipping times vary based on the method chosen: Standard Shipping takes 5-7 business days, Express Shipping takes 2-3 business days, and Overnight Shipping delivers the next business day.

8. Do you offer international shipping?

Yes, we ship worldwide. International shipping rates and delivery times will vary based on the destination.

9. How can I track my order?

Once your order is shipped, you will receive a tracking number via email to monitor the progress of your package.

10. What should I do if my package is lost or damaged?

If your package is lost or arrives damaged, please contact our customer service team at Contact.lauracosmetics@gmail.com within 7 days of the delivery date for assistance.